contact our customer service department with an enquiry,
comment or suggestion.
Subscriptions: When you subscribe for one of our
publications, we may ask you to provide your name, mailing
address, e-mail address and credit card or other payment
information for the purposes of fulfilling your subscription,
sending you invoices, and contacting you about the expiry of
your subscription.
Product Purchases: When you purchase products offered
through one of our websites or publications, we collect your
credit card and other payment information and keep a history of
your purchases. We use this information to process your orders,
to better assist you when you visit or contact us in the future,
as well as to improve our product offerings.
When you return merchandise purchased via one of our websites
or request a refund or exchange, you may be asked to provide
certain information, including your name, e-mail address,
residential address and phone number. We collect and use this
information for fraud prevention purposes.
Online Registration: You do not have to register to
browse some areas of our websites. However, registration is
required to receive online newsletters or to participate in
certain website features, such as a community forum. When you
register, you may be asked for personal information such as your
name, e-mail address, and a user name and password that you
select. We collect the information we need to identify who you
are, to provide you with the service or information you
requested, and/or to facilitate your participation in an on-line
forum or community.
Please remember that any information you disclose in these
public forum or community areas becomes public information and
is immediately accessible to other users, so it is important for
you to carefully consider what, if any, personal information you
reveal in these areas. We may decide to use on-line forum and
community content to enhance our editorial, advertising,
promotional and similar activities.
Information about Other People: At some of our
websites and through certain promotions, you can submit personal
information about other people. For example, you might submit a
person.s name and e-mail address to send an electronic greeting
card and, if you order a gift subscription and want it sent
directly to the recipient, you may be required to submit the
recipient.s name and address. The personal information that may
be collected about other people at these pages include the
recipient.s name, address, e-mail address, and telephone number.
We do not use the recipient.s personal information for any other
purpose unless (s)he gives us permission to do so.
Promotions or Surveys: When you enter a contest or
sweepstakes ("promotion") or participate in a survey or poll
("survey") we may ask you to provide your name, address, phone
number and e-mail address. We use the information we collect on
promotion entry forms to administer your participation in the
promotions and for other purposes stated on the entry form. Our
surveys ask for opinions on various issues and may be sponsored
by our advertisers and partners. Most information obtained
through surveys is aggregated and used internally. We may share
survey information with advertisers and marketing partners in an
aggregated, non-personally identifiable form. In the event
personal information is requested as part of a survey, such
personal information is never provided to unaffiliated third
parties without your consent.
Optional Information: Occasionally, we may request
demographic information (like your age or gender) or information
about your interests and purchasing preferences. In most
instances, you do not have to provide us with this information
to receive the publication, product or service you have
requested. We use this optional demographic and preference
information to tailor or improve our publications, product and
service offerings, as well as for internal marketing research
purposes.
Customer Service: When you call one of our customer
service representatives, or e-mail us with a comment or
question, you may be asked for information that identifies you,
such as your name, address and telephone number, to help us
promptly answer your question. We may retain this information to
assist you in the future. We also may use your feedback,
suggestions and comments to monitor and/or improve our
publications, product offerings, and our websites. Website
Information: Generally, you can visit our websites without
telling us who you are or providing us with any personal
information. We collect the IP (Internet protocol) addresses of
all visitors to our websites and clickstream and other related
information such as page requests, browser type, operating
system and average time spent on our websites. We use this
information to monitor and improve our websites.
Cookies: To enhance your experience on our sites, many
of our web pages use "cookies". Cookies are small text files
that we place in your computer.s browser to store your
preferences. Cookies, by themselves, do not tell us your e-mail
address or other personal information unless you choose to
provide this information to us by, for example, registering at
one of our sites. Once you choose to provide a web page with
personal information, this information may be linked to the data
stored in the cookie. A cookie is like an identification card.
It is unique to your computer and can only be read by the server
that gave it to you.
We use cookies to understand site usage and to improve the
content and offerings on our sites. For example, we may use
cookies to personalise your experience on our web pages (e.g. to
recognise you by name when you return to our site, or to tailor
content or product and service offerings).
Most browsers automatically accept cookies. You can set your
browser option so that you will not receive cookies and you can
also delete existing cookies from your browser. You may find
that some parts of the site will not function properly if you
have refused cookies. If you wish to block cookies please open
your internet browser and then click through the following
relevant path:
Internet Explorer 5.0 (and more recent versions): Tools (on
the top menu)/ Internet Options/ Privacy / select your security
level / Click on 'OK'. To download the latest version of
Internet Explorer visit www.microsoft.com
Netscape 6 (and more recent versions): Edit (on the top
menu)/ Preferences/ Advanced/ scroll down and select your
security level/ Click on 'OK'. To download the latest Netscape
browser visit www.netscape.com/computing/download/
Web Beacons: Our websites may also use small pieces of
software code called "web beacons" or "clear gifs" to collect
anonymous and aggregate advertising matrix, such as counting
page views, promotion views, or advertising responses. A web
beacon is an electronic image called a single-pixel or clear
GIF. Web beacons can recognise certain types of information,
such as a user.s cookie number, time and date of a page view,
and description of the page where the web beacon is placed. You
may render some web beacons unusable if you choose to reject
their associated cookies. These web beacons may be used to
deliver cookies that conform with our cookie policy above.
